ToastWall
FAQ
Last updated: July 20, 2026
Straight answers for hosts and guests. Legal detail lives in the Terms and Privacy Policy. Product sentence: $20 per event. First night free, then Throw this night · $20 before the next create. After Event over, download your album ZIP within 14 days.
What does $20 per event buy?
ToastWall sells event nights with a time-bounded album, not long-term photo hosting. Your first night is free: create, set up, and open guest invites with no charge. After that free night, the next night is Throw this night · $20 before you create. Payment opens guests with the event (join links, Event Code, NFC, live wall). Album stays available up to 14 days after Event over. There are no GB storage tiers or ads in the current offer.
How does the first free night work?
Sign in with Google, create your night, and open guest invites for free once. Free opens when invites open, not when you create. After you open that free night, new guests can join for 48 hours (you can still mark Event over sooner). Start the next night with Throw this night · $20. Ops may still apply private codes via API for trials.
How long is the album kept after Event over?
After you mark Event over, ToastWall keeps your album for up to 14 days. You must download the album ZIP before then — we are not a permanent archive. Use Save album ZIP / Download all on the wrap-up screen or Media page (Sign in with Google). The prepared ZIP file itself is kept about 7 days (separate from the album window). Live events are not auto-deleted. Early Access may gently extend availability until purge is enforced — that is not a forever-storage promise.
What does Event over do?
When you mark Event over, guest links open the album instead of toasts, and Download all unlocks. Download your ZIP within 14 days. This is permanent for hosts — you cannot reopen the event yourself. If you marked it by mistake, contact support; ops can undo it.
Who is responsible for what's on my wall?
Events are private and Event-code gated — ToastWall is the platform, not the host of your physical party. You (the host) decide who gets the Event Code, set norms for guests, and use hide/delete tools for uploads. You are responsible for consents and for what guests post. ToastWall provides Event-code privacy and host tools; we do not pre-moderate every upload, and we are not liable for disputes between you and your guests over content or Event Code sharing. Details in the Terms of Service.
What’s the refund policy?
Once an event is created and guest media is flowing (or guest access has been opened by pay or coupon), fees are generally non-refundable. If checkout fails or you were charged in error before guest access opened, contact support@toastwall.com. See also the Terms.
What is Early Access?
ToastWall is in Early Access (public beta). Features may change, and we are still hardening reliability. Anyone with Google can create; the first guest-open is free, then nights are $20 before setup. Pricing and the 14-day download window above are the published model. Download your ZIP. Do not rely on us as forever storage.
Need a photo removed? (Right to be Forgotten)
Email privacy@toastwall.com with a link to the image (or enough detail to find it) and we will delete it within 30 days. Guests can also delete their own uploads from “My uploads” while the event is still open.
Who can see my event album?
Access requires your private Event Code (or a join link that includes it). Guests can type the Event Code on the homepage, open your join link, or open the short wall URL. Guessing the event name alone is not enough. Do not post the Event Code on public websites if you want the album to stay private.
How do hosts and venues sign in?
Hosts Sign in with Google to manage My events, mark Event over, and download the album. Venue TVs and guest phones use the Event Code — no Google account. Legacy events may be claimed once with the old organizer password, then managed with Google.
Is there an age requirement?
ToastWall is for users 13 and older. See our Terms of Service and Privacy Policy.
How do I try ToastWall or ask a product question?
On the homepage, leave your email and tap Drop us a note. That reaches our Early Access inbox for create access — not the Help form.
How do I get help when something breaks?
Use the in-app Help form (also linked from organizer admin). We read it in email and reply from support@toastwall.com — you can reply to that message. Prefer mail? Write support@toastwall.com directly. There is no live chat.